Customer FIRST Support Programs ensure that you get the most from your investment.
Customer FIRST Support Programs for Wonderware solutions help you realize maximum value from your Wonderware investment.
The Customer FIRST Support Program for Wonderware covers all Wonderware offerings, except IntelaTrac and Skelta, which are described separately, below. Support is available at Primary, Standard, Premium and Elite levels to meet your needs.
Learn more about how software maintenance and support can be a competitive strategy that helps sustain and improve operational performance.
Participation in the Customer FIRST programs for Wonderware, IntelaTrac and Skelta BPM, is the fastest way to keep abreast of what is new across the entire Wonderware offering. We are also constantly evolving existing support programs themselves, developing new ways to help maximize your investment and provide the product-specific support to help meet your growing demands.
A few of the many new features that meet your growing demands are listed below:
Web-based access to the enormous Wonderware software knowledge base, support case management and software downloads makes the Global Customer Support (GCS) website an invaluable resource. Powerful self-help capabilities and a new search engine connect users to valuable information and software, quickly and efficiently.
The Customer FIRST Benefits App brings Wonderware support resources to mobile devices. Keep details of your support agreement handy so you can know immediately what is covered. Learn new technical tips and tricks and stay current onsupport related events and software news.
Monitor your systems and keep them running optimally with this new Customer FIRST offering, available on premises or remotely. Intelligent software tools equip internal teams for more rapid, effective response to alarms and environmental events. Optional services help assess systems, configure monitoring tools and monitor alerts 24/7; and to then triage and respond quickly with the best corrective actions.
Keep track of all your installed Wonderware software and licenses easily and report quickly as needed. From a single location, download relevant software updates — like patches, fixes or service packs — and push the files to the appropriate computers on your network for later installation.
Wonderware has local representation, support and training through our distribution network. To enroll in a Wonderware Customer First program, please contact your local Wonderware distributor.